Note from Con Slobodchikoff: This is a post by guest author Nancy Frensley, CPDT, CAP2, who is Manager of Behavior and Training at the Berkeley-East Bay Humane Society in Berkeley, California. She will write periodic posts about the behavioral challenges and joys of shelter dogs.
Sometimes, adopters and clients at the Berkeley-East Bay Humane Society run into trouble with their dogs and do not know how to manage problem behaviors. Most of this “trouble” stems from normal dog behavior that has gone awry. A vast majority of the questions from clients are about housetraining, chewing, escaping, dogs mugging guests, inappropriate barking, pulling on the leash, failure to obey, grabbing and stealing food or objects and jumping up on people. These are pretty much the top 10 behaviors people want the most want help with. If left alone, dogs will do all of these behaviors enthusiastically and, as a result, they become permanent habits. So how can a pet parent even know where to begin? Start early and practice often is the best way to ensure that the dog’s behavior goes where you want and need it to go. Even if an adopter has had other dogs, by the time the dogs reach eight to 10 years old, most people have forgotten the work they initially put in. And, some have had those one-in-a-million easy dogs that need no effort at all. I found it was helpful to offer a formula by which pet parents can troubleshoot what is going wrong and get the dog’s behavior to go in the right direction. This model uses positive reinforcement. In positive reinforcement training, we look at behavior as something to build rather than something to stop. We use a formula: Antecedent, Behavior and Consequences (ABC) to teach dogs specific activities. Here is an example: you call the dog (antecedent), the dog comes to you (behavior), and upon the dog’s arrival you throw a ball or give him a piece of food (consequence). Dogs learn through a process of habituation, successful repetition and consequences. So, if the dog is exhibiting inappropriate behavior or is giving an incorrect response, you have to look for the failure in these three areas. The formula I give my students is: Supervision-Repetition-Consequences. Let’s look at the area of supervision. If the dog is not housetraining well, which includes both toilet and chewing habits, inadequate supervision is the culprit. Dogs must be patterned to eliminate in appropriate areas. If they manage to do it in the wrong areas, the solution is to be sure they only go in the right areas for a sufficient amount of time to make it a habit. Then they will have a desire to go in the correct area. The same goes for chewing on belongings that are not theirs. The pattern has to be in place and learning is quickest when no errors are made. Supervision is the key to this. In the area of repetition, the most common failure is teaching the dog to come reliably when called. There are very few cases in which inadequate repetition is not the cause. Recall training takes many controlled repetitions before it becomes a conditioned behavior. And, as we discussed in the September 2 blog article, may never be accomplished in some circumstances that are overwhelming for the dog. The key is to get a dog to come every time with repetition, control and a generous reward at the end. That brings us to consequences. It is only human nature to think that words are enough to let the dog know what we want. Dogs communicate through an elaborate system of physical expressions and do not process words in the same way humans do. What I usually hear when working with a client whose dog is jumping up on people is, “When he does that, I say ‘no’”. They are surprised when I ask them what they do after saying ‘no’. In this case, the dog should hear the word as he forms the intent to leap up on a person and then be quickly removed from the situation before jumping. That way, a positive consequence can be delivered for a correct behavior such as sitting. Or, in the same scenario, the dog can receive the positive consequence (he gets to greet the person for exhibiting the correct behavior). The correct behavior could either be sitting or standing still. Almost any failure can be grouped under one or more of those categories. So, when failures occur, think: Supervision, Repetition, and Consequences to find the answer.
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